Australia and New Zealand
Last Updated: December 2025
This Cookies and Digital Tracking Policy explains how Brown and Watson International Pty Ltd, trading as Narva ("Narva", "we", "us" or "our"), uses cookies and similar technologies when you visit or interact with our websites, online tools, or digital platforms ("Narva Online Services").
This Policy forms part of the broader Narva Privacy Policy, which provides more information about how we handle personal information across our business. Together, these documents outline how information is collected through your use of Narva Online Services.
Information We Collect Through Cookies and Digital Tools
When you access Narva Online Services, we automatically collect certain types of information to help us operate, secure, and improve our digital platforms. This includes:
Website and Account Activity
Information supplied when you log in or create an account, such as username, email address, shipping details, trade account identifiers or other submitted data.
Transactional Interactions
Information recorded when you make a purchase, submit a form or request, or otherwise engage with interactive features, including contact details you provide.
Device and Technical Data
Information about the device and browser you use, such as:
IP address
operating system
browser type
device settings
performance data
general location where enabled on your device
Behavioural and Usage Insights
Information about how you navigate or use Narva Online Services, which may include:
pages visited
time spent on each page
clicks, scrolls and search queries
login timing and frequency
download activity
Permission Based Device Information
Where you grant us permission through your browser or device settings, we may also collect information such as:
location services
camera use such as QR code scanning
push notification preferences
You may withdraw these permissions at any time through your device or browser settings.
We collect most information directly from your interactions with our website but may use previously provided customer information to verify your identity or streamline account activity.
Why Narva Uses Cookies and Tracking Technologies
We use cookies and related technologies for several reasons, including to:
maintain and manage your account
recognise you when you return to our website
process orders, forms and customer enquiries
provide access to online resources, tools and features
deliver location based features where appropriate
communicate updates, alerts and service messages
analyse website traffic, user behaviour and performance
develop new features, improve the digital experience and support product innovation
manage site security, detect fraud and identify operational risks
Without certain essential cookies, we may be unable to provide you with full access to Narva Online Services or complete certain requests.
Types of Cookies and Third Party Analytics
Narva uses a combination of:
essential cookies for core site functionality
performance cookies that help us understand website use
functional cookies that support features such as saved preferences
advertising and analytics cookies that provide insights or tailor content
We may use pixel tags, tracking scripts, log file analysis and similar technology to better understand user behaviour and improve the overall digital experience.
We work with reputable third party analytics providers such as Google Analytics or similar services to evaluate website activity. These providers may process anonymised or pseudonymised data on our behalf. More detail is available in our Privacy Policy.
International Transfers and Data Sharing
Where allowed under law or contract, Narva may share or transfer personal information collected through cookies to:
Affiliated companies within Brown and Watson International our parent or related companies trusted service providers and partners third party analytics platforms
Some of these parties may be located outside Australia and New Zealand, including but not limited to the United States, United Kingdom, India or other jurisdictions. Any such transfers will follow the requirements outlined in the Narva Privacy Policy.
In some cases, we may combine cookie derived information with other data we hold to improve service delivery or maintain accurate records.
Managing Cookies and Tracking Settings
You can manage or disable cookies at any time through your browser settings. Most browsers allow you to:
block cookies
delete cookies
receive warnings before cookies are stored
Please note that disabling certain cookies may affect your ability to access or use parts of Narva Online Services and may reduce overall performance.
If you withdraw consent for location access, camera access or similar permissions, some features may not function as intended.
Contact and Policy Updates
If you have questions, concerns or complaints about how Narva uses cookies or collects personal information online, please contact:
The Privacy Officer
Brown & Watson International Pty Ltd
PO Box 2001
Mountain Gate
This Policy may be updated periodically. When revised, the Last Updated date at the top of this page will reflect the latest version. Continued use of Narva Online Services after any update means you accept the revised Policy.
